Complaint Processing

ERAI's concept is simple:  we gather, verify, investigate and report information received from our Members and Subscribers to expose potential problems in the hi-tech electronics industry.  ERAI is dedicated to the reporting of accurate and timely information for the benefit of others to protect, unite and educate all parties involved in the purchase or sale of electronic components. 


As a result of companies sharing information with our organization, ERAI is able to warn our Members of problems in the industry via email alerts and an online searchable database of incidents. It is important to note that ERAI is NOT a collection company.  The information we gather is compiled into a database that can be accessed by all ERAI Members which tracks and reports companies’ problematic transactions within the electronics industry.

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ERAI Member Smart Logo

ERAI features a "Smart Logo" which permits visitors to Members' websites to immediately authenticate a company's ERAI membership status. Per multiple Member requests, ERAI is now offering 3 different website and 3 different email versions of the "Smart Logo". If you see this logo on any website or email signature, click on it to verify the company's membership. The results will show the company's name and ERAI membership information.
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