Do I have to be a Member of ERAI in order to report a part or a company to ERAI?
No. You do not need
to be a Member or pay a fee to report nonconforming or suspect counterfeit part data or file a complaint against a company with ERAI.
Who can report data to ERAI?
Any company involved in the global supply chain of electronics can report data to ERAI. ERAI accepts submissions from buyers,
sellers, integrators and manufacturers such as: distributors, contract manufacturers, original equipment manufacturers, government contractors and original component manufacturers.
Is there a fee to report data to ERAI?
No. Reporting data to ERAI is free of charge, regardless of whether you are reporting a part or a company.
You will not be billed by ERAI even if the complaint filed is resolved during or after our involvement.
What type of data can I report to ERAI?
ERAI accepts reports on nonconforming, substandard and suspect/counterfeit parts and problematic
suppliers and customers.
Can I report anonymously to ERAI?
ERAI provides complete anonymity to a reporting company/entity that provides part data. As such, information on the
reporting company is not visible on the ERAI website and is not disclosed to anyone (Members and non-Members alike).
If your complaint is against a company, your identity will be revealed to them. Reported companies are made aware of the organization that filed the complaint, are provided with documentation to
substantiate the complaint and are offered the opportunity to respond prior to being reported by ERAI.
Communications between the Reporting and Reported Parties, ERAI and its representatives is considered privileged and confidential and is not disseminated to third parties not directly involved in the
Does ERAI show preference to Members involved in a complaint?
No - ERAI is a neutral third party and will not show
preference to any company regardless of membership status.
If an alert is posted in my company's profile, when can it be removed?
It is ERAI policy that once posted,
Disputes and Alerts are not removed from the ERAI website.
- Alerts that remain unresolved will be visible on the ERAI website indefinitely.
- Alerts that are resolved will be archived three (3) years from the date of resolution.
- Disputes, regardless if they are resolved or unresolved, will be archived after three (3) years from the date reported.
- All archived Disputes and Alerts will remain archived indefinitely.
Who views alerts posted by ERAI?
ERAI Members have access to company profiles and ERAI Alerts and Disputes.
What is ERAI's policy on returning suspect counterfeit parts to a supplier?
parts have no value and pose a serious threat; therefore, these types of parts should be controlled to prevent their re-entry into the supply chain. Organizations should maintain a written material control
plan and should include terms and conditions in their purchase order contract that detail how suspect/fraudulent/counterfeit parts will be handled if encountered.
Under no circumstances should suspect/fraudulent/counterfeit parts be returned to the supplier. The supplier should however be given an opportunity to verify the findings with a defined sample size. In
accordance with SAE AS6081, the sample size should be "the lesser of ten (10) parts or 50%, of each suspect lot/date code." The parts can be sent to an independent third party laboratory and/or
original component manufacturer for evaluation. Once the suspect/fraudulent/counterfeit nature of the parts is confirmed the parts should be placed into quarantine. The quarantined parts should be in an
access-restricted, secure location and should be clearly marked. Labeling should be kept intact and should not be covered or altered. ERAI recommends the product be stored for a minimum of 5 years or as
required by local laws. Upon the end of the quarantine period, the parts should be scrapped and a certificate of destruction should be kept on file.